Your CYPRES Questions Answered
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How do I determine when my CYPRES is due for voluntary maintenance?
Method 1: Turn on your CYPRES, access the unit’s info and look for your next maintenance date. Refer to section 4.5 of the User’s Guide for illustrated step-by-step instructions.
Method 2: Locate the unit’s date of manufacture (DOM) and calculate 5/10 years from the date +/- 6 months for the maintenance window. (Units manufactured prior to January 1, 2017 are on a 4/8 year schedule.)
If your CYPRES has a DOM of 08/16 and is due for its 4-year maintenance, your maintenance date will display 08/20. Because you have 6 months on either side, though, your true window is 02/20 through 02/21.
How do I find my unit’s date of manufacture (DOM)?
The DOM may be found on the:
- Processing unit (black box)
- CYPRES Test Certificate that came with your new CYPRES
- Your reserve packing data card
If you can’t locate your DOM, email us your CYPRES serial number.
Which CYPRES units have a 15.5 year lifetime?
Units manufactured January 2017 and later have a 15.5 year lifetime and are on a 5 and 10 year recommended maintenance cycle.
Which CYPRES units have the option of voluntary maintenance?
Units manufactured January 2016 and later have the option for voluntary (recommended) maintenance. All units prior to this date still require mandatory maintenance.
I’m ready for CYPRES maintenance. Now what?
Go to our Servicing Center portal, login or create an account, and complete a servicing form. Once the form is submitted, print a copy to include with your packaged CYPRES. We recommend insuring your shipment.
SSK Industries, Inc.
1008 Monroe Rd.
Lebanon, OH 45036
Note: Status Updates within the Servicing Center are not functional at the moment. We recommend shipping via a method that has tracking information and monitoring your shipment to see when it arrives.
I don’t live in the US. How should I ship my CYPRES to SSK?
For international shipments (outside of the U.S.) you are responsible for all duties and taxes that apply to your country. When preparing to send your device to us for maintenance / repair, we suggest you include this information on the shipping document:
“Return of aeronautical navigation appliance to the U.S. for repair – no commercial value – to be returned to the original owner after repairs are completed. HTC: 9014.20.8080 – value for customs purposes $20.00 USD.”
Can I get my CYPRES converted to a different model?
Since 2003, we have offered free model conversions and continue to do so for Expert, Speed, Tandem, and Student models. To reduce downtime, it is best to do this during maintenance. When completing a service form, state to which model you’d like your CYPRES converted.
Model conversions are not available for Changeable Mode and WSC units. Expert, Speed, Tandem, and Student models cannot be converted to Changeable Mode and WSC units either.
Can I convert my CYPRES 1-pin cutter to a 2-pin cutter and vice versa during maintenance?
If switching from a 1-pin cutter to a 2-pin, turn in your 1-pin cutter and we will charge you only 50% for the 2-pin cutter. If switching from a 2-pin to 1-pin there is no charge.
Do you offer rental CYPRES units?
Yes. Rental units are available for $2 USD per day, plus shipping. Rental CYPRES units are intended for short-term use only and availability is often limited. Depending on the situation, we may waive this fee and refer to the unit as a “loaner”. Contact us to schedule your rental unit.
How do I find the Date of Manufacture (DOM) of my CYPRES cutter?
The lifetime of the cutter is 16.5 years. Enter your cutter code into the CYPRES cutter service life calculator to lookup your cutter’s expiration date. The cutter code can be found on the black heat shrink of the cutter.
What is the CYPRES trade-in program?
You can receive a $70 trade-in credit ($50 if cutter is activated/missing) towards the purchase of a new CYPRES when turning in an expired unit. Trade-in credits will not be applied for units older than 16.5 years. The expired CYPRES must be returned within 6 months of the new purchase.
My CYPRES is missing or stolen. Now what?
Notify us of the situation and we’ll add it to our international missing/stolen list.
My CYPRES was submerged in water. What do I do?
Don’t panic; this is a simple procedure. Turn off your CYPRES and refer to Sections 4.6 and 4.7 of the User’s Guide (pg. 36-37) for instructions on how to change the filter.
What is the CYPRES warranty policy?
Airtec provides a 2-year warranty as required by law, and 3 additional years during which all repairs are free of charge, except those resulting from intentional damages or negligence. Thereafter and on a voluntary basis, Airtec will consider providing repairs or replacements for all non-intentional or non-negligent damages at no charge to those who submit their units for timely maintenance. For further details on the CYPRES warranty, please refer to Section 15 of the User’s Guide.